Cookie Policy
Last updated: August 2026
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve performance, and provide information to site owners.
How We Use Cookies
The Altitude IT Support website uses a small number of cookies. We do not use cookies to track you across third-party websites or to serve targeted advertising. Non-essential analytics cookies are used only when you accept them through the cookie notice.
Cookie Types We Use
Strictly Necessary Cookies
These cookies are required for the website to function. They include session cookies used to maintain state during your visit (for example, remembering that you have accepted the cookie notice). These cookies cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
| altitudeITCookieConsent | Records whether you have acknowledged the cookie notice | 150 days |
| sidebar_state | Remembers whether the site sidebar is expanded or collapsed | 7 days |
Analytics Cookies
We use Google Analytics 4 (GA4), provided by Google, to understand how visitors use this website (for example, which pages are visited most often and which broad service enquiries are selected). GA4 is loaded only after you accept non-essential cookies. We configure it to reduce the data collected and do not send names, email addresses, telephone numbers, company names or contact-form contents.
GA4 may set analytics cookies, including _ga and _ga_*. The _ga cookie and property-specific _ga_* cookies are normally retained for 2 years. Google controls these cookies and may change their details. For current information, see Google's Analytics cookie documentation.
Third-party resources
The Cyber Essentials badge uses a BlockmarkTech iframe. It is loaded only after you accept non-essential cookies. BlockmarkTech's privacy policy says it processes and stores personal data in the UK on encrypted servers, subject to stated cloud-service exceptions, and deletes data when it is no longer needed. The policy does not confirm whether this widget sets cookies or uses browser storage, and gives no fixed widget retention period. For more information, see BlockMark's Privacy Policy.
Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website. For guidance on managing cookies in your browser:
Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated date.
Contact
If you have any questions about our use of cookies, please contact us:
- Email: ask-IT@altitude-it.co.uk
For more information about how we handle your personal data, please read our Privacy Policy.