A collection of real-world investigations carried out by Altitude IT Support for businesses across Manchester, Greater Manchester and the North West.
Networking & Infrastructure
A copper Ethernet connection between two separate electrical supplies caused repeated building power trips. The answer wasn't a faulty switch — it was an unwanted electrical path through the network cabling.
Networking & Connectivity
Months of intermittent internet and Microsoft 365 problems were traced not to the customer's own network, but to an external public IP address conflict within shared business centre infrastructure.
Networking & Infrastructure
A 30-year-old business network with more than 300 connected devices was suffering from random packet loss. Rather than replacing everything, managed switching and traffic analysis made the invisible network visible.
IT Strategy & Microsoft 365
A small business asked us to review its growing IT bill. Line-by-line analysis identified potentially overlapping security products and raised a bigger question: were the Microsoft 365 security capabilities already being paid for actually configured?
Business Continuity & IT Risk
A professional services organisation lost administrative control of its domain following a website project. With DNS and email dependent on a former supplier, this was no longer a website problem — it was a business continuity incident.
Cyber Security & Compliance
Vulnerability scans continued to find Windows, .NET, graphics-driver and application problems after updates appeared complete. Investigation and targeted remediation helped the organisation successfully pass Cyber Essentials Plus.
IT Support & Networking
A multi-supplier IT support issue where a telecoms firewall blocked the business's own website from the office network — discovered only because the problem was reported from both inside and outside the office.
Altitude IT Support combines methodical troubleshooting with real-world experience to get to the root cause — across Manchester, Greater Manchester and the North West.
Talk to an Expert Call 0161 399 1081 ask-IT@altitude-it.co.uk